Terms & Conditions
This website, ‘www.surgetech.com.bd’ (the “Website”), owned and operated by Surge Tech Private Limited (referred to as “we” or “our” or “us") is provided as a service to you (the “Service”) and is intended to allow its users to browse and/or order products and other goods or services (the “Products”). As a user of this Website (referred to as "you” or “your"), you acknowledge that your use of this Website for any reason, including any transactions you make ("use” or “using") is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, Shipping Information , Returns etc. (collectively the “Terms”). In addition, you may find other useful information with our About us section. We strongly recommend that you:- Read these Terms carefully before using www.surgetech.com.bd- Print a copy for future reference.- Also read our Privacy Policy section regarding your Personal Information.
1. General
We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on www.surgetech.com.bd (see date at the top) and it is your responsibility to read the Terms on each occasion you use www.surgetech.com.bd. By accessing www.surgetech.com.bd, registering an Account or using the Services offered by Surge Tech on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of www.surgetech.com.bd.
2. Account and Registered User
2.1. In order to access certain functions of the Service,
including the ability to order and purchase Products, you must register and
create an account on www.surgetech.com.bd, secured by a password (the
“Account”). Any Account so created is personal and exclusive to you and is
non-transferable to any third party.
2.2. If you register and create an Account, you are a
“Registered User”. To be a Registered User, you must be 21 years of age and
must provide true and accurate information (including your name, date of birth,
e-mail address, bank/credit/debit card details and other details) as requested
during the Account creation process. Subject to applicable law, as a parent or
guardian of a minor aged between 18 and 21, you may permit such minor to use
your Account, on the basis that you remain fully liable for use of the Account
and for any use of the Service by such minor through your Account.
2.3. By registering at and using www.surgetech.com.bd,
you warrant that the information provided by you in the course of the
registration process is true and accurate and you undertake to ensure that such
information is kept updated. You are responsible for maintaining the
confidentiality of your Account and agree to accept responsibility for all
activities that occur under your Account. In the event that you have any
concerns regarding your Account or become aware of any misuse then you must
inform us immediately (see Contact Us for more information and contact
details).
3. Order process
3.1. As a Registered User, you may order and purchase
Products through the Service. If a payment is applicable to your order for a
Product, you agree to pay the full amount for that Product as indicated during
the order process. You may see our Payment and delivery terms below, or refer
to our Help & Services section on for information. All orders that you
place on www.surgetech.com.bd will be subject to acceptance in accordance with
these Terms.
3.2. The “confirmation” stage sets out the final
details of your order. Following that, we will send to you an order
acknowledgement e-mail, detailing the Products you have ordered. You may note
that this e-mail is not an order confirmation or order acceptance by us.
3.3. After acceptance of your order, completion of the
contract between you and us will take place on dispatch of the Products ordered
to you if you have paid through your Card or at the delivery of Products at
your address, however subject to our receiving full payment for the Products,
unless we have notified you that we do not accept your order or you have
cancelled it (refer to Delivery Information section for details).
3.4. We may not retain details of your order for you
to subsequently access on www.surgetech.com.bd. Therefore, we suggest
that you print these Terms and the order acknowledgement for your own records.
If you wish to obtain specific details of your previous orders, you may Contact
Us and you will be directed to our Customer Service contact page or you may
call our customer service hotline at (88) 01718-097799.
3.5. From time to time there may be errors in the
pricing of the Products that appear on the Website or during the order process.
There may also be errors in transmission resulting in interruption of your
purchase. Surge Tech will in good faith try to resolve any issues that may
arise as a result of such errors. You agree to cooperate with Surge Tech to
resolve such issues, and you agree that Surge Tech shall have full discretion
to determine the appropriate resolution in such cases.
4. Payment
4.1. We take payment from your bank a/c./credit or
debit card (“Card”) at the time we receive your order for the relevant
Products, after we have checked your Card/bank details. We also accept cash or
Card payment on delivery of the Products (Applicable for Dhaka Metro & Some other location in Bangladesh), subject to the conditions mentioned at Section 5 below. Products
are supplied subject to availability. In the event that we are unable to supply
the Products, we will inform you as soon as possible and a full refund will be
given where you have already paid for the Products.
4.2. To ensure that your Card is not being used
without your consent. We may validate your name, address, and other Personal
Information provided by you during the order process against appropriate third
party databases. By accepting the Terms, you consent to such checks being made.
In performing these checks, Personal Information provided by you may be
disclosed to a registered Credit Reference Agency, which may keep a record of
that information. You may note that this is done only to confirm your identity
and that your credit rating will be unaffected. All information provided by you
will be treated securely and strictly in accordance with the applicable law.
4.3. Responsibility to verify the Customer and
Customer’s Card Information and to rightfully authorize the transaction
deducting payments from the card lies with the respective payment gateway and
/or the issuer bank of the card being used. Surge Tech is not liable for any
losses or damages occurring out of fraudulent transactions happening due to
attacks or breaches on any payment gateway, attacks or breaches on issuer
banks, or due to Customer’s Card details, PIN verification details, password
verification details or any other details authorizing purchase on the payment
gateway being acquired by persons of malicious intent or persons who may not be
the rightful owners of the card.
4.4. The price you pay for the Products ordered is the
price displayed on www.surgetech.com.bd at the time we receive your order,
subject to the following exceptions. While we try to ensure that all prices of
the Products on www.surgetech.com.bd are mentioned accurately, it is possible
that errors may occur. If we discover an error in the price of Products you
have ordered, we will inform you as soon as possible and give you the option of
reconfirming your order at the correct price or canceling such order. If we are
unable to contact you, we will treat the order as cancelled. If you cancel and
have already paid for the Products, you will receive a full refund.
4.5. Payment can be made by any method specified at
www.surgetech.com.bd. For information about secure online ordering,
contact with us.
4.6. Risk of loss or damage and Title to any Products
you order on www.surgetech.com.bd shall pass to you on delivery of the Products
at the address provided with your confirmed order or on the date of first
attempted delivery by us, however subject to us having received full payment
for the Products.
4.7. All prices are shown in Bangladeshi TAKA (BDT) and include
tax & Duties for overseas stores.
5. Payment on Delivery
As mentioned at Section 4.1 above,
we also offer our Registered Users the option to pay for the Products ordered,
either by cash or Card upon delivery at their address, should they opt for such
service during the placement of order/checkout. However, any such payment on
delivery shall be subject to the following: (This terms is applicable only for
Bangladesh store of Surge Tech)
5.1. Cash is to be presented to our authorized
customer service representative for collection on the spot prior to receiving
delivery of the Products ordered.
5.2. Upon receipt of full payment, the customer
service representative will hand over the Products with the invoice and the
delivery note.
5.3. It may be noted that we do not accept payments by
cheque or gift vouchers or discount coupons in place of cash or Card when using
Payment on Delivery option (Discount Coupons if applicable, should be applied
prior to checkout).
5.4. To ensure prompt and timely delivery, the
customer will be contacted atleast 30 minutes prior to delivery.
5.5. Ordered Products cannot be withheld by the
customer on credit. Payment for the Products ordered is to be made at delivery.
It may be noted that the person taking delivery of the Products should be the
Registered User who had ordered the Products or his/her authorized person,
providing adequate proof of such authorization.
5.6. In the event where you are not at home or at the
specified location for order delivery, the customer service representative will
wait at the address mentioned for a grace period of one hour with your ordered
Products. Inability to establish contact during that time will prompt him to
depart and a call will be made again later in the day. Should that fail, the
order will be returned for another attempt on the following day.
5.7. In case our customer service representatives are
unable to reach the customer within 24 hours of placing the order; it will
automatically be deemed as cancelled.
5.8. Payment on Delivery option is not available for
all Products and Products covered under the overseas category, but is available
for products that are stocked in Bangladesh.
6. Discount Coupons
As part of our promotional
activities, we may issue Discount Coupons to our Registered Users from time to
time, which can be redeemed by the Registered Users, subject to the following;
6.1. Discount Coupons distributed by us, if any, are
redeemable only at www.surgetec.com.bd, unless stated otherwise.
6.2. Discount Coupons are valid during the promotional
periods for which they are issued.
6.3. Discount Coupons are valid from their date of
issue until the mentioned expiry date.
6.4. Discount Coupons if being used for online
ordering, must be used prior to checkout.
6.5. It may be noted that a Discount Coupon cannot be
used twice or partially used or exchanged for shopping credit.
6.6. Only one Discount Coupon can be used per
order/online transaction. However, it may be noted that multiple Product
purchases using one Discount Coupon is allowed.
6.7. All Discount Coupons issued are valid for use in
Bangladesh.
6.8. We reserve the right to exclude without any
advance notice, the use of Discount Coupons on special limited-time promotions
that we offer on the Website from time to time.
7. General Online Promotions
7.1. Online discount sales/ promotional sales are applicable towards those Products that are shown as such on the Website, from time to time. Sale of such Products shall be subject to the terms and conditions as shown for those Products on the Website at the time of such sale and also the Terms mentioned herein. In the event of any inconsistency being noticed between the terms of such discount sales/promotional sales and the Terms mentioned herein, Surge Tech reserves the right to interpret and clarify any such inconsistency. Any decision made by Surge Tech in this regard shall be final and binding.
8. Contact US
8.1. If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can Contact Us and you will be directed to our Customer Service.
9. Returns are Easy
We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile at www.surgetech.com.bd, as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within fourteen (14) days from the receiving date. It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may therefore supply a substitute of the same or better quality at the same price. If you are not satisfied with the replacement or substitute, you can return such Products. If you change your decision within fourteen (14) days from the date of the receiving of the Products, we may accept return of such Products or allow their replacement, subject to the following terms and conditions:
9.1. All Products we sell are covered by our fourteen (14) day Returns are Easy policy
9.2. We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be re-instituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.
9.3. The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Bangladesh, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.
9.4. Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.
9.5. You may note that refunds are made in the same manner as you made the purchase or or you have the option to accept gift coupons or exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service centre or fill the contact form on the Contact Us page.
10. Warranty Terms & Conditions
10.1. All Products purchased from www.surgetech.com.bd will be covered with a one (1) year warranty. The extended warranty program if purchased by you, will be considered in addition to the first year full warranty gained from supplier.
10.2. Any failure or breakdown of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center.
10.3. Content & software are excluded from our Warranty.
10.4. We shall not be responsible for any of your/customer’s misuse or illegal use including resale or export to embargoed countries of any Products, their spare parts or technical documents. Notwithstanding the foregoing, you/ the customer specifically agree that Products purchased from the Website will not be used for activities related to designing, developing, producing or usage of nuclear weapons or weapons of mass destruction. You/customer agree not to sell, lease, or otherwise transfer Product(s) to end-users engaged in these activities and shall be liable for any such activity. We assume no liability whatsoever nor provide any warranty support or service in respect of a Product which has been exported/ used in violation of this provision.
10.5. We are not responsible for loss of any personal data saved on the Product, during any check-up or repair.
10.6. However where labor charges, transportation, consumable materials are applicable, you should pay the same after the first year warranty coverage. In case of warranty period Surge Tech won't charge for transportation.
11. After Sales Services of Surge Tech.
11.1. Pre-Installation services -
Whenever a product is bought it comes with a manual for installation. Depending on the nature of the product the installation may vary. While some products have very specific installation steps other products are customer friendly. Require technical expertise for installation and Surge Tech's expertise will do that for you.
11.2. Warranty services -
Warranty services include repairing replacement of selected parts for a selected period of time. Customer can submit for warranty services in our Customer Support Centre Section. The process will be without physical attendance in our service point. Warranty services are essentially fulfillment of the promise a warranty company like a manufacturer, retailer or service provider makes when selling a product with a warranty, or an extended warranty or service contract. Warranty services include maintaining, repairing, or replacing a warranted product.
11.3. Online support -
There is a dedicated helpline for customer service wherein the grievance redressal mechanism is carried out according to the standard procedure of the company. The customer may call the online support or chat as per his comfort, discuss the problem and get it resolved. Online support is very effective for software services and laptop support. The customer service can share the screen and resolve the problem immediately in most of the cases.
11.4. Return/Replacement -
However, this is with certain terms and conditions. In some cases, replacement may be of the entire device, or in other cases, replacement may be only of the defective part. In case of returns, the product is returned to the company and the customer is issued with either the store credit or replaced product or the amount is refunded. The rules may vary according to the company.
11.5. Upgrades -
This usually works with both software and hardware. In case of any up-gradation for software or hardware, Surge Tech will do it for free only if those part / software (The parts / software will be used for up-gradation) are been purchased from Surge Tech.
Last Updated: December 19, 2022.