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Warranty Policy

Learn before claiming warranty service. 

Surge Tech Pvt. Ltd ( All our outlet store and online store) is a retail sales company. We do not produce any product. Surge Tech sells many international brands products like, Apple, Dell, HP, ASUS, Lenovo, MSI and many more in this segments. 

You must follow warranty terms & duration of warranty period. It can vary by product wise. Different brand / manufacturer offers different terms & duration. It's mentioned in the product page or you can ask by calling our support team. 

The product warranty that comes with a purchase is basically a "Manufacturer's Warranty". It means the manufacturer or the brand is responsible for the warranty issues. Each of the brands has a different warranty policy, which is clearly mentioned on their respective websites. In this case, Ryans is only responsible for selling the products to customers and helping manufacturers to implement the terms and conditions of the warranty policy.

Terms & Conditions of Warranty in Surge Tech Private Limited.

○ Not all products will come with manufacturer warranty. Please check website before purchase. 

○ In case of any damaged products faults, SURGE TECH will replace the faulty unit. 

○ Apple international warranty is valid only those country where Apple have AASP (Apple Authorized Service Provider). Domestic warranty can be claimed with SURGE TECH in Bangladesh. Please remember, Liquid damage, fire burn or any man made issues won't be count in warranty support. In that case, our clients can get free service from our service center. 

○ Please backup your all necessary data before sending your goods for warranty. You can ask our service engineers for any assistance. 

○ We can't mention the time period that is required for warranty.

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